Legal notice

Business Information

Business Operator: ALEKSANDRS MERENKOVS
(Self-employed individual / Saimnieciskās darbības veicējs)

Registration Number (VID): 20119210426
VAT Number: LV20119210426

Registered Address:
Pļaviņu iela 23-9
Rīga, LV-1019
Latvia

Contact Information:
alexleathercuffs@gmail.com
Phone: +371 26134171

Scope of Activity

This online store sells physical goods worldwide.
All contracts are concluded in accordance with the laws of the Republic of Latvia.

Applicable Law

This website operates in compliance with:

  • Commercial Law of the Republic of Latvia

  • Consumer Rights Protection Law (Patērētāju tiesību aizsardzības likums)

  • Information Society Services Law

  • EU Consumer Protection Regulations

  • Regulation (EU) 2016/679 (GDPR)

Online Dispute Resolution

Consumers residing in the European Union may use the European Commission’s Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr

Supervisory authority in Latvia:

Patērētāju tiesību aizsardzības centrs
Brīvības iela 55, Rīga, LV-1010, Latvia
https://www.ptac.gov.lv

Liability Disclaimer

The content of this website has been created with due care. However, no liability is assumed for the accuracy, completeness, or timeliness of the information provided

 

Refund Policy (EU Customers)

1. Right of Withdrawal (EU Customers)

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you (or a third party indicated by you) acquire physical possession of the goods.

To exercise your right of withdrawal, you must inform us by email:

Email: alexleathercuffs@gmail.com
Business Name: ALEKSANDRS MERENKOVS

You may use a clear written statement (email is sufficient).

2. Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including standard delivery costs (excluding additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us).

Reimbursement will be made without undue delay and no later than 14 days after we receive the returned goods.

Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.

3. Return Conditions

Returned goods must:

  • Be unused and in original condition

  • Include original packaging (if applicable)

  • Not show signs of wear or damage

You are responsible for return shipping costs unless the item is defective or incorrect.

We may withhold reimbursement until we have received the goods back.

4. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

  • Custom-made or personalised products

  • Sealed goods that are not suitable for return due to health or hygiene reasons once unsealed

  • Goods damaged after delivery due to improper handling

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and order details.

We will offer replacement or refund where applicable.

Shipping Policy

1. Processing Time

Orders are processed within [X] business days after payment confirmation.

You will receive a confirmation email once your order has been shipped.

2. Shipping Times

Estimated delivery times:

  • European Union: 5–14 business days

  • United Kingdom: 5–14 business days

  • United States & Canada: 7–21 business days

  • Rest of the World: 10–30 business days

Delivery times are estimates and not guaranteed.

3. Customs, Duties and Taxes (International Orders)

For orders shipped outside the European Union:

  • Import duties

  • Customs fees

  • Local taxes

may apply depending on your country’s regulations.

These charges are the responsibility of the customer.

We are not responsible for delays caused by customs authorities.

If a shipment is refused due to unpaid customs charges, the customer is responsible for any return shipping costs and related fees.

4. Lost or Delayed Shipments

If your order has not arrived within the expected timeframe, please contact us at alexleathercuffs@gmail.com.

We will assist in investigating the shipment with the carrier.

5. Incorrect Address

Customers are responsible for providing accurate shipping information.
We are not responsible for orders lost due to incorrect addresses provided at checkout.